Processed payment online, asked to confirm billing address - no screen to check personal details like address - only billing address. Called to advise the address is wrong, less than 5 minutes after payment to be faced with an admin fee to change. No thanks!! Now with another insurer that cost marginally more but actually gives a lot more cover and extras included in the price. Check what you’re buying, they may look good but you can find cheaper elsewhere. Woman on the phone couldn’t have cared less about losing my custom, no sense of value to paying customers so won’t consider again in future.
2 years ago
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LV= has a 3.37 average rating from 218 reviews

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Alice, Customer Support

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