Absolutely Bonkers! purchased motorcycle insurance on Saturday on Wednesday still no policy documents just some policy number "so-called" but chance to check it anywhere if it even exist ! policy documents should be sent via e-mail "electronically", I rang them on Monday, Tuesday, Wednesday to let them know I did not receive them. Finally, I asked them what is going on. they said that they have a problem with emails ! they also told me that they have this problem for a few days . Why they did lie to me ? "yes, we are sending the policy documents now, you will have them within two hours" I told them that's enough I want to cancel it . they charged me £50 for it, the policy didn't even start yet! let's see what trading standards will say !