Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.39

3.4 Rating 490 Reviews

60 %

of reviewers recommend Motorcycle Direct

Company Reviews

Questions

Metrics

3.4

Based on 490 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Motorcycle Direct 1 star review on 18th December 2025

Zoe Atwood

Motorcycle Direct 1 star review on 17th December 2025

Lloyd A. Cole

Anonymous

Anonymous // 01/01/2019

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“I was facing a stressful and confusing situation and felt completely unsure about what steps to take. While researching solutions online, I came across IGRINC.ORG and noticed many positive experiences shared by others. After reaching out, their team responded quickly and handled everything professionally. They listened carefully and provided clear guidance, which gave me a sense of relief and confidence.”

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Posted 10 hours ago

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Posted 10 hours ago

“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”

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Posted 1 day ago

“Scam when it comes to cancelling insurance. Insured my bike in July and then cancelled in September as I sold my bike, Been a customer for over 12 months with them so the cancellation fee was only £40…? Anyway, I paid £243 for the year, yet was charged £113 for insurers time. YES FOR JULY TO SEPTEMBER? If you break down £243 over 12 months it is equal to around £20 a month so I should’ve only been charged at most £60 for 3 months of insurance. Total scam saying they can charge more at the start? Disgusting. Won’t ever go back and will try get the amount back through my bank. 0/10”

Helpful Report

Posted 2 months ago

“Nightmare they use web chat , everything that you try to do with the portal times out before you can get any where with it , take forever to get back to you , took ages to get confirmation code , never again”

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Posted 5 months ago

“As with a lot of other people's comments, impossible to contact and renewed my insurance despite cancelling the auto renew. No phone number to contact just a unless portal - once you get in. They are still trying to take a direct debt from a policy I have cancelled. Awful.”

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Posted 5 months ago

“Finding it impossible to contact them my renewal is coming up have taken the money out of my account a week before policiy due to start I wanted to add another bike to the same policy I have given up and want to cancel”

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Posted 6 months ago

“Agree with many of the comments below. Have not been able to access their portal even after a year. No email address, no phone number. Policy has just lapsed as I couldnt access renewal documents which drove me eventually to this website and read the reviews. It seems I am in the same boat as many others. Atrocious customer service has lost them another good customer who pays upfront annually with no problems. They used to be a reasonable company but this Customer Portal and lack of communication in the last 12 months or so must be seeing them lose business. Someone senior in this company needs to get their act sorted or there wont be much left. Steer clear all”

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Posted 7 months ago

“Very poor customer service...I will never use again.”

Helpful Report

Posted 1 year ago

“Poor customer service,and to quick to hand you over to debt collection agency without knowing any facts,happy to cancel my policy but cost me dearly for being ill,and had to pay extra £25 on top . Very unhelpfull wont be using again.”

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Posted 1 year ago

“Literally the worst customer services I have ever experienced with a bike insurer - I've been waiting for 40 minutes to be passed from pillar to post - I actually wanted to ADD a bike to my policy - so give them more money... They are not interested in helping customers at all. Avoid at all costs, if you have ANY changes to make - they make it almost impossible. I've just cancelled my policy - and I'll go back to Bennets.”

Helpful Report

Posted 1 year ago

“Terrible company! They use web chat, which takes hours to respond, and automatic renewals with prices hiked up. A shyster company!”

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Posted 1 year ago

“they encourage chat bot to resolve issues but it’s slow and long winded, try phoning and they don’t answer the phone i’m cancelling and going elsewhere”

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Posted 1 year ago

“Unable to make contact , they dont answer phone , nobody responds to web chat. Im getting a new bike but im unable to get the new bike switched over. So will have to start a new policy elsewhere!”

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Posted 1 year ago

“Avoid them it’s scam and taken money without informing you”

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Posted 2 years ago

“I took out a policy on September 10th, received an email on October 3rd informing Me that my policy had been cancelled and I had to pay the full years premium - this includes the extra's I purchased (Personal Injury Cover). I opted to pay in instalments and then got bombarded with emails from Premium Credit, I DID go onto PC's website to digitally sign the credit agreement so it can't be the reason for the cancellation. I haven't been able to contact them yet but even so, regardless of their reasoning how can they charge a full years premium for less than a months worth of cover ? It's probably in the small print but this sort of thing should be illegal. I could have paid in full for the cover but didn't, imagine someone with no money trying to get insurance by paying monthly suddenly having no insurance and being expected to pay for a whole year in one lump. This is the sorry of worry that can finish someone off. I'm 53 and have been on a bike for most of my life with no problems, if this can happen to me it can happen to anyone. I look forward to their explanation. I will be avoiding this company from now and advising anyone who will listen to do the same. Disgusting behaviour.”

Helpful Report

Posted 2 years ago

“Avoid Avoid Avoid!!! They tried to advise me after payment that I completed incorrect information, namely start date and ncd discount. This was all false and auto populated by their system which is clearly designed to con potential customers. They then advised my premium would double after I informed them of the accurate NCB discount, as the costs had doubled, they advised to cancel they would charge me £40.00. I will be reporting this company to trading standards and the Ombudsam and I will welcome their challenge in court if they want to seek the £40.00 cancellation charge. 100% structured to extract revenue from potential customers with zero risk. If you have a policy with the company I would inspect it in great detail .”

Helpful Report

Posted 2 years ago

“Unreasonable terms and charges Set the policy using a comparison site 22 days before it would start but needed to cancel the next working day, £40 cancellation charge in the 14-day cooling off period. The reason for the cancellation was due to the comparison site auto-filling the wrong NCB information. Said site then quoted £220 with the correct information, but during the web chat they quoted £326. I was told that I should have read the small print. Be warned! In addition to the cancellation charge they also don’t refund the policy set-up fee (not sure of the huge cost incurred here). So a total of circa £55 was lost on a £115 policy! I will steer clear of this organisation in future.”

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Posted 2 years ago

“AVOID AT ALL COSTS!! I've been insured with these cowboys for around 14months, Sold the bike I had insured with them yesterday, cancelled my policy this morning, expected to pay £40, oh no £85!! Read the small print they charge you the full price for any extras you added on when you built your policy, my policy was only £150 for the year, ROB DOGS, I sincerely hope the money chokes them, also I was on hold for 31 minutes, AVOID the cheapest is not always the best.”

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Posted 2 years ago

“Absolutely Bonkers! purchased motorcycle insurance on Saturday on Wednesday still no policy documents just some policy number "so-called" but chance to check it anywhere if it even exist ! policy documents should be sent via e-mail "electronically", I rang them on Monday, Tuesday, Wednesday to let them know I did not receive them. Finally, I asked them what is going on. they said that they have a problem with emails ! they also told me that they have this problem for a few days . Why they did lie to me ? "yes, we are sending the policy documents now, you will have them within two hours" I told them that's enough I want to cancel it . they charged me £50 for it, the policy didn't even start yet! let's see what trading standards will say !”

Helpful Report

Posted 2 years ago

Motorcycle Direct is rated 3.4 based on 490 reviews