Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Motorcycle Direct Reviews

3.5 Rating 478 Reviews

62 %

of reviewers recommend Motorcycle Direct

Company Reviews

3.5

Based on 478 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Read Motorcycle Direct Reviews

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

Write Your review

Tell us how Motorcycle Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shockingly bad company to deal with. I called them today for a change of bike, they took all the details and then said they couldn't insure it and would have to refer it which they couldn't do until Monday. I have held a full license since 1988, I have no points at all and am a former DSA approved motorcycle instructor. The bike is a £1500 Honda Firestorm, hardly a high risk machine. I told them that I could insure the bike straight away online and could they please cancel the policy? They said I would get no refund at all, despite the policy being less than three months old so I told them to leave it running and I would keep the years no claims bonus. They said 'No, we're going to cancel it anyway now'. I told them that I didn't want it cancelled as I still have my previous bike but they refused to discuss it and insisted that they were going to cancel it anyway. They have now left my current bike uninsured for no reason and at a moments notice. Dealing with this company is a bit like dealing with a spoiled child having a tantrum. A disgusting company, I will certainly be avoiding them in the future.”

Posted 8 years ago

“Excellent price ... the insurance quote had everything I needed .. excellent customer service ... no hesitation in taking out the motorbike insurance ..”

Posted 3 years ago

“As an existing customer from 2 years ago, was quoted about 50 pounds more from year before, and cost another 12 pounds in phone charges in trying to come up with an agreed price. If you can avoid using the phone, try to do so. The customer services seemed to stretch out the phone calls, with long pauses.”

Posted 3 years ago

“Rather disappointed. Apparently due to a transposed digit in my account number, which would be odd as it auto fills, it was nescessary to cancel my policy even though i called as soon as I got the message to do so. Currently unaware if i am insured or not because i have a cancellation letter and no further communication. Rather sad really.”

Posted 3 years ago

“Prices increased drastically every time I created a different quote with slight changes. The operator on the call seemed not greatly knowledgeable answering “I don’t know” to most of my questions.”

Posted 3 years ago

“Awful company. They cancelled my insurance even though my lender was happy to continue, basically I missed one monthly payment had no letter from them at all just a text message stating insurance due to be cancelled in 24hrs so I called them up and they had already cancelled it, rather then fighting them I said I would start a new claim but the lovely call handler decided to hang up. Avoid this company don't know where they get there employees but they are more suited to debt collection.”

Posted 4 years ago

“Great insurance company competitive price quick response on phone👍🏼”

Posted 5 years ago

“Took my policy out in December last year. Unfortunately I was involved in a serious motorcycle accident in march and MD and their partner with LV ripped my off. Had to pay £200 excess for just making the claim which I wasn't told. Took 4 months to get all excess eventhough I wasn't at fault which they new from day 1. Plus they said I could get refund but didn't because I used most of my policy. I only had policy for 3 months and they just cancelled it 3 months after accident. Exactly 6 months to the day when they canceled my policy. Made a complaint but handler was useless and try say I haven't got the case. MD are bunch of thieves. Had to fight even get my prove of no claims from them.”

Posted 5 years ago

“I have been with MD for years, but when they tried to charge me £120 to change my bike on the policy I went with Bennetts. Then to add insult, they are charging me £130 to cancel the policy! They say it was pointed out on the T&Cs, but seriously, Motorcycle Direct - you are everything that is wrong with this country! Disgusting!”

Posted 5 years ago

“Spot on really happy with price of insurance for my bike top company 👍🏼”

Posted 3 years ago

Read Motorcycle Direct Reviews

Hi Matthew, Thank you for taking the time to leave us such a generous review. We hope to provide a great service whenever you need us. Kind Regards, Motorcycle Direct

Posted 3 years ago

“Thanks for everybody , im satisfaced.”

Posted 3 years ago

“I needed to insure my new bike before going to collect it at the dealer shop. It took me 4 hours to sort it out. After entering all the details on the webpage I could not complete the deal because the bike could not be found or the model entered. Using a broker I found a deal but could not complete payment and finally you send message that the details entered were not satisfying. By the way I have been insuring my previous bike with you for years prior to this and it was the same bike model as the new one!!! I had no choice but to call you. Run out of money as I am a pay as you go customer and 10 pounds for ten minutes were not enough. The operator was clearly wasting time asking me the same questions. When I was about to pay over the phone the connection was cut off. No one called me back despite the fact the man behind the phone just read my contact details to me (to put it in perspective i pay 5£ in mobile bills every 4 months!!!). I finally found a different tel number on the brocker's page I was using. Found a quote that suited me that went up by over 100£ as I was on the phone with one of your staff. He then contacted some senior figures to approve the quote and the deal was back on the table. Shocking! Even when you are willing to pay and close a deal with you, your company seems to make things harder on purpose. I was about to leave and get a quote somewhere else even with products of inferior quality just out of sheer frustration and to just go and collect my bike. I was also offered a coupon towards my renewal because i completed a survey. The coupon arrived two days after closing the deal and cannot use it now.Lol. Lucky you get 2 stars from me after my ordeal.”

Posted 3 years ago

“I was to get my docs by post, your email told me they would be online! I emailed you and it took 2 weeks for a reply!!! 7p a minuet to speak to you? I won't be your customer next year!!!”

Posted 3 years ago

“I was given incorrect advice when trying to protect my late husband's motorbike for theft & fire during a sensitive time after he passed away suddenly & not resolved in an amicable manner, more training required but still cost me in time & financially, they didn't follow FC rules.”

Posted 3 years ago

“The insurance was mis-sold are for my trouble I had to pay £6.93 to cancel the policy.”

Posted 3 years ago

“Got an online quote that was OK, but when I went to retrieve my quote 5 days later it wouldn't let me do it. So I had to do a new quote and they wanted another £55, talk about taking the mickey, for want of another word. Absolutely disgusted!!!”

Posted 3 years ago

“was pretty peeved when told a 10 day old policy I needed to cancel was not refundable £120 then after making me sweat and tell them to cancel my other bikes policy,they then decided I would be refunded and both bikes on joint policy I originally asked for, poor treatment of loyal customer”

Posted 4 years ago

“Worse insurance i ever had. Only hav insurance 4 months tried to change bikes, they refused. Wouldnt let me cancel initially until they took another months payment off me. Then wouldnt answer the phone when i had to ring back. Then demanded another 90 pound to cancel and just took it streight out of my account. Scam”

Posted 5 years ago

“Do not use. Don’t get drawn in by the initial cheap quote. They will get you on admin charges and cancellation charges. They operate an exploitative auto renewal policy that will see your insurance rise by 20 percent and automatically add things on that you may not want, arrangement fees, transaction fees. In essence, They will milk you. The auto renewal notification went into my spam folder and I was unaware it was auto renew. The cost of cancelling this unwanted policy is more than half of the policy value. It’s legal exploitation and the auto renew function is solely designed to exploit.”

Posted 5 years ago

“Avoid like the plague!! Typical insurance company that gives them all a bad name. There are much better options out there.”

Posted 5 years ago

«
1
2
»

Motorcycle Direct is rated 3.5 based on 478 reviews