I needed to insure my new bike before going to collect it at the dealer shop. It took me 4 hours to sort it out. After entering all the details on the webpage I could not complete the deal because the bike could not be found or the model entered. Using a broker I found a deal but could not complete payment and finally you send message that the details entered were not satisfying. By the way I have been insuring my previous bike with you for years prior to this and it was the same bike model as the new one!!! I had no choice but to call you. Run out of money as I am a pay as you go customer and 10 pounds for ten minutes were not enough. The operator was clearly wasting time asking me the same questions. When I was about to pay over the phone the connection was cut off. No one called me back despite the fact the man behind the phone just read my contact details to me (to put it in perspective i pay 5£ in mobile bills every 4 months!!!). I finally found a different tel number on the brocker's page I was using. Found a quote that suited me that went up by over 100£ as I was on the phone with one of your staff. He then contacted some senior figures to approve the quote and the deal was back on the table. Shocking! Even when you are willing to pay and close a deal with you, your company seems to make things harder on purpose. I was about to leave and get a quote somewhere else even with products of inferior quality just out of sheer frustration and to just go and collect my bike. I was also offered a coupon towards my renewal because i completed a survey. The coupon arrived two days after closing the deal and cannot use it now.Lol. Lucky you get 2 stars from me after my ordeal.