Changed to a different bike and rang up to transfer the insurance. Was told no change in the premium but the excess was doubled. I was the informed that there would be a £50 "administration fee". I said that I thought this was excessive (more than half the premium) and the woman I spoke to said, "This has been our policy for five years." As if that was in some way justifying it! A rip-off - I'll go elsewhere next time.
7 years ago
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