I was mistaken with the number of years NCB I currently held. There was nothing fraudulent as the NCB was held with this very insurance company. When I was informed of the mistake I was asked to pay a further premium as expected, but when I did another quote on a comparison site the further premium was over-inflated. I rang but was on hold for approx 35 mins before I could speak to an advisor, and was told I would need to cancel my policy and take a separate one out. This would naturally incur an admin fee and I’d need to pay for the days I was insured, despite the advisor admitting I wouldn’t have been covered in the event of an accident. As a returning customer I would have expected better service.