Took out Boiler Breakdown Policy on 12 January 2019...found an alternative more suitable policy with the Boiler Manufacturers and anyway there were things with Nova I wasn't happy with ( terms /restrictions for getting service ) . I sent an email telling them to cancel the payment on my CREDIT card and someone phoned me and while agreeing I could cancel as I was within the 14 Days ( which I knew anyway) also told me there was a cancellation charge of around £5. This led to a row over the phone as this was the first I had heard of it and I told the caller in no uncertain terms that I was not paying any such fee and if it was charged there would be a complaint to them and ,if not resolved,to the FCA...so we will see what happens . I have scoured the policy documents and can see no mention of such a fee.