Nova Reviews

Name: Nova
Rating: 1.07

1.1 Rating 119 Reviews

1 %

of reviewers recommend Nova

Company Reviews

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1.1

Based on 119 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is a clause forcing you to auto renew and it cost 9.98 to cancel. Pretty disgraceful company.”

Helpful Report

Posted 4 years ago

“Don't buy from Nova Direct, the problems arise when you make a claim Policy price is reasonable enough. The problems arrive when you attempt to claim on that policy. I made a claim for cracked screen a month ago and have heard nothing except that I noticed that they took the excess payment from my bank account without actually processing the claim or updating me. I must express my extreme disappointment in a company policy of: "we do not warrant for a timeframe in which your claim will be concluded within." or "our Claims Team are an offline department and therefore all communications are over email. There is no need to chase a response as Customer Service do not have access to the full details of your complaint." This policy reads to me, a customer, that - they will process your claim when it suits them and don't bother calling because we won't update you. I have tried to get an update but they won't speak with me. This is the service I have experienced so far. I believe that they just hope people will find it too much of a pain to chase them and will simply go away.”

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Posted 4 years ago

“Echoing the absurd 4.99 cancellation fee complaint experienced by numerous reviewers here. This is a rip off when the policy is about £25 anyway! Hidden costs seem to be how this crooked company make their money. Avoid.”

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Posted 4 years ago

“Terrible company - they charged me £4.99 to just cancel the auto renewal. Five pounds charge to not renew my policy and go somewhere else! Just thankful that I didn't have a breakdown and have to actually use the service during the year. Very rude on the phone when I tried to complain as well. Avoid this company.”

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Posted 4 years ago

“Save your money and use RAC or AA Staff very rude All others correct dont use Dont speak proper English”

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Posted 4 years ago

“Phoned today as my oil light was flashing man on the phone was very rude and ignorant, was insist that we should drive the car home we the oil light on otherwise whe the repair man came to us we would be charged extra. I DO NOT RECCOMEND THIS COMPANY PAY THAT BIT EXTRA FOR AA OR RAC”

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Posted 4 years ago

“AVOID THIS COMPANY. As below I had a renewal quite which I didn't want to take up. Called the number given to cancel, and was told they'd send me a text message to reply to which would cancel my renewal. Did so, only to be greeted with a message saying they were charging me £4.99. Called immediately to say I would not be paying them 5 quid for them not to renew my policy when I have explicitly told them I don't want them to. After some lengthy to and fro they finally reneged when I threatened to refer them to the regulator for illegal practice. Was assured they'd not auto-renew my policy and would "waive" their illegal charge. Two weeks later lo and behold they've gone ahead and charged me the full renewal price. Now have a fight on my hands to get that back no doubt. This company is a disgraceful consumer scam. Please, everyone, go elsewhere for your breakdown cover. Having used and cancelled the big 3 in the past I have never had any of these issues with them.”

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Posted 4 years ago

“Twice got on to customer service text chat, twice Cody has not responded yet his window is open, must be working from home and the Gas man is fixing his cooker , Im not that important to Nova”

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Posted 4 years ago

“Your Renewal Around 3 weeks before your renewal date we will email you the details of your renewal. Don't worry you don't need to do anything to renew as all our policies are auto-renewal policies. If you don't wish to renew or opt out of auto-renewal then please visit our Customer Services section on the Nova Direct website. There is a small £4.99 charge to opt out or cancel your auto-renewal. I don’t think it’s legal to charge customer to leave!”

Helpful Report

Posted 4 years ago

“Company is a total SCAM. Full of HIDDEN CHARGES! Hidden £30 charge for EVERYTIME you need a breakdown vehicle to come out! Hidden £10 Charge for cancelling your auto renewal! Scandalous company”

Helpful Report

Posted 4 years ago

“I have had breakdown for years but this is the first time I have been charged for not renewing my cover.£9.98.what a rip off.i have now got free breakdown when I insured my car with a proper firm.AA.i will never use nova again.”

Helpful Report

Posted 4 years ago

“As you can see from all the reviews, these guys are scam artists. Once you take up a policy with them, you'll find it impossible to leave without paying a fee.”

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Posted 4 years ago

“awful company. Autorenew your policy without even offering you a new quote and then charge you £10 to cancel it. Even if you try and cancel the autorenewal they still charge you £10 just for the privilaege of not autorenewing with them. And then to top it off, even though you have paid the policy in full, you have to pay the £10 on top of that to be able to cancel a policy they autorenew without offering you a new quote. So they end up with your policy amount plus the extra £10 and you have to wait for a refund. And don't even think about contacting them to complain, as you will just get an autoreply saying "The product you have bought is what we call a non-advised product, which means that all the information is available to you on the website". Awful sneaky company that will do anything to get more money out of you with underhand tactics.”

Helpful Report

Posted 4 years ago

“They trade under many names, like, PEX HOLDINGS LTD (10961773) POLICY EXCESS INSURE LTD (10706852) SHINKENDO (UK) LIMITED (08947578) AMRAK (EUROPE) LIMITED (10883825) BUMBLE BEE ESSEX LIMITED (09384702) PREMIER INSURANCE CONSULTANTS LIMITED (03482686) NOVADIRECT NOVA INSURANCE And probably more, it is some sort of a scam, beware””

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“!!!DO NOT BUY FROM THESE CON ARTISTS!!! I contacted them to say we wont be renewing my breakdown cover as I no longer have the car and they tried to charge me 4.99 to opt out of the auto renewal and a further 4.99 to remove my data from their system....unluckily for them my Dad loves companies like this so I passed all info on to him. They waived all charges within 17 minutes of him connecting to someone on the chat help :) If you have issues with them then just bombard them with snippets of their policy terms and they will go back under their rock. Because they have an end date on the certificate they are breaking the law by auto enrolling you and if they dont remove your data after the policy has ended they are also breaking the law!”

Helpful Report

Posted 4 years ago

“My policy accidentally auto renewed. I tried to cancel within the 14 day cooling off period. They told me I couldn't and they would keep the premium and I would have to pay £4.99 on top of that to cancel the policy and another £4.99 to cancel the next auto renewal. I phoned, wrote and exhausted their complaints procedure, getting nowhere with them - they even told me the Financial Ombudsman Service had upheld previous cases. I then filed a complaint with the Financial Ombudsman Service and they immediately returned my premium with no charges deducted and apologised!”

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Posted 4 years ago

“As a lot of other people have said, there is a cancellation charge, whether you cancel one day or three weeks before your renewal date. The woman I spoke to said every company is like this, well I’ve never come across it before! Apparently, as it’s in their small print, it’s not illegal, shocking! I did however have a call out and the breakdown service were there within the hour, so there is that. Just please be aware of the CANCELLATION fees (currently £4.99 + £9.98) if you decide to join them!”

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Posted 4 years ago

“Bought via a groupon offer ... Absolute joke, can not even log into their site.”

Helpful Report

Posted 4 years ago

“Do not use this company,absolutely atrocious customer service,how do they get away with it,it has taken nearly three days to sort out car insurance and still don't know if on cover,probably the worst car insurance company there is ,do not go with these people!”

Helpful Report

Posted 4 years ago

Nova is rated 1.1 based on 119 reviews