Took out car breakdown cover then after looking a reviews decided to cancel, within the 14 day cooling off period. Clicked the link on my documents and sent an email but it bounced back. So I emailed the customer services. Left it 2 days and did the same again. No response from Nova. Emailed PEX customer service, whose name was on my documents, no response from them either. Managed to get through on the phone by choosing the claims option. Told it was £4.99 to cancel. The first adviser took 8 minutes to find where it said this. It isn't on the documents it is number 25 of the conditions before you purchase. Agreed to pay under duress and finally got my £28.99 refund. No confirmation my policy has been cancelled and not had any communication from Nova or PEX. Dread to think what their response would be if I broke down.
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