DISGUSTING COMPANY!!
DISGUSTING COMPANY!!
DRAWN IN WITH CHEAP ONLINE PRICE, DEPOSIT TAKEN, MONTHLY PAYMENTS DOUBLED.
Got a quote online, called to confirm quote doubles
Reason my garage that's on my driveway (standard garage same as every other in the area) on their system is not a garage it's a locked building which was just an excuse to double the quote after already taking a deposit payment online, this is done to try and trap you into taking the policy hoping you don't want the inconvience of continuing to look else where or haven't got the money to pay a 2nd deposit (any refund also taking 3- 5 working days) and agree an over the top monthly fee and if that doesn't work there's always the hard sell approach they take with threats of losing your deposit and having to pay cancellation fees for prices you haven't even agreed to.
Looking through reviews throughout the internet on Nova this is repeated everywhere.
I've worked in sales for many years and these are complete cowboys.
I Contacted my Bank who instantly cancelled the payment and went else where.
I had a quote on a 2nd vehicle where Nova again came in the cheapest on a search, this time I called before paying the deposit, again before even taking my details he was coming up with reasons it could go up, after being advised I would not be paying any more than originally quoted I was told well go take it elsewhere then, this is the attitude you get when the deposit is not paid first and they have no position of strength to threaten and manipulate you with.
Any good reviews look like they've been written by employees.
STAY WELL CLEAR DONT BE FOOLED THESE PEOPLE WILL TAKE YOU FOR EVERY PENNY YOU HAVE.
Que the smarmy salesman response that tries to deny all knowledge and blame the customer
DAMAGE LIMITATION
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