instead of writing a review, im going to show what i have written in my complaint. disclaimer English is not my strong point. Hello I purchased a van insurance policy from your website via a comparison website. Quotezone. The next day I was given an email asking to contact you to discuss a few things which I did. The agent then told me that theres a few things that are inconsistent. First the carriage of goods on the comparison site I selected the use for carriage of own non-hazardous goods. The agent told me this was incorrect as the policy was for social domestic and pleasure. He then told me that the policy was on a locked garage which he had the audacity to tell me was incorrect . I then told him the garage is to the rear of the property. He then went on to claim the garage is too small to hold a van? Then he told me that my no claims bonus (NCB) was not protected which I told him it was, I selected the option on the website before checkout which he then told me to add it on was over £200 (I cant remember the exact figure) and tried on multiple attempts to sell it to me. Finally he told me I had made a claim of over £28000 in august 2016 which I told him it was incorrect and the last time I had an accident was in 2011. In all he told me I would need to pay over £700 more taking into consideration what he said. considering I paid just over £600 for the initial premium I wanted to cancel my policy as it had not started for a few days. He then advised me that there would be a cancelation fee of about £110. Which he quickly cancelled my policy as I told him to leave it and hung up on my abruptly. I looked at the policy documents and noticed the name was spelt incorrectly I rang back and another person answered the phone I told him what happened and told me the person I last spooke to was in front of him and he put me on mute to speak to him and abruptly transferred me to him and told him my name was spelt incorrectly and would go ahead with the policy. He then told me over the phone he wanted my drivers licence number. Which I told him the address is incorrect as I have the old paper licence as my driver licence number was no longer visible and he told me to shop proof of address from a utility bill. Which I agreed to and paid about £400 extra given the changes and still he wanted me to protect my no claims bonus for £200. but the email he sent me was asking my for a check code which requires my drivers licence number! I rang my current provider and gave me a price what was cheaper then yourself and took the policy. I rang back to cancel the policy and the same situation of being abruptly transferred happened and I was determined to get out of your hell hole so called company. He asked why I wanted to cancel and I told him that I told hime before I cant get my driver licence number and he told me that I don’t need to do it. I told him I got it way cheaper with my current provider and then then told me that I t would take 3-5 working days to cancel the policy and would still incure the cancelation fee. And hungup on be abruptly I was livid and wanted to make a formal complaint against the man and your company. After a few days of calming down and seeing a doctor I am making a formal complaint for the. • sheer rudeness and ack of politeness and in making self judgements, garage too small and I have made a claim before. • miss selling insurance on the basis that after my name change the unknown claim was on there which may be a breach of gdpr. Pressuring me to purchase NCB on multiple attempts. • Breach of grpr for not going through security to access the account (after being transferred he went to talk about my account TWICE) • Failure to CLEARLY notifying the customer of any Cancelation charges • miss selling again after telling him I don’t have the license number and making an alternative and then paying the extra amount only to be told I need my drivers licence number!