Breakdown cover is a joke! My car broke down, smoke was coming from the bonnet so I called Nova Direct. I was told that they will not provide rescue service as they "didn't believe" that my car was not fully immobilised (even though that's not in the terms and conditions) after talking to the ill mannered agents on the phone for over half an hour, they finally agreed to send out a tow truck. The car wouldn't start at all and needed to be towed away. I put in a complaint, for the way I was treated by Nova, 2 weeks ago and have received no response!
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