I took out 2 policies with Nova on Wowcher. Very impressed with the price. However there was an error and I ended up paying for 3 policies. It took them 2 weeks to look into it and when I called the manager was saying it was my fault and being very accusing. He didn't offer a solution for ages and then sent me a text to get a refund but the link in the text doesn't work!! Again I call up and am just basically told there is nothing they can do and the customer services team were useless and rude.
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