took up the wowcher offer after phoning nova direct break down twice each time took over 30 mins plus to pick up had no paper work sent it via email i canceled the next day so in total had the policy 2 days policy phoned after 45 mins told to go via the refund service did all asked of me now 6 weeks later not a penny back asked wowcher to get involved they said its down to nova direct this is not good how do they get away with it ?