Absolute disgrace of a company. THIS COMPANY CHARGE YOU JUST TO NOT AUTO RENEW. Thats right if you dont want to renew your policy they charge you £5. If you complain they just say they follow FCA rules and its in the terms and conditions. I've never known a company do this, i reckon this is only not banned because no one would think a company could be so unethical in charging something like this. To add to this they won't cancel over the phone they took nearly 1 week to send the cancellation email and by that time the renewal had already started so they want even more money to cancel now. All this to a 88 year old pensioner!