Outrageously bad. Spilt water on my laptop which says it is covered under my policy. BUT I took the laptop into apple to asses damage as it was urgent and then rang Nova. Because i did not ring Nova first they say i can not make a claim. They also say that they would want to use their own dealers and NOT an Apple dealer or recognised associate. This would void my Apple Care policy and apple warrantee. This is OUTRAGEOUSLY COWBOY. DO NOT USE FOR GADGET INSURANCE.
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