I received a request/reminder to renew my brake down cover but I decided I did not want to renew due to past difficulties in transferring my cover to a different car including all the extra charges? Note: I never had to use their brake down services thank goodness. When I received NOVA's email to renew I realised that I had to contact them to cancel but I was contracted to be charged by choosing not to renew. As a result from this experience I would never take out any form of cover in the future from NOVA direct and had I paid monthly by direct debit there would have been an extra charge totalling £9.98. So BUYERS BE AWARE of their hidden charges, can't comment on their breakdown services as I never had the need to used them? I plan to report them to financial ombudsman service by the devious method of you choosing not to renew but at a cost, I'm sure its fraudulent.