I have found it incredibly difficult to get into contact with this company, they have ignored all my emails. Finally managed to get in touch with a representative on Facebook, who was dismissive. 

I took out a claim August last year. Because I didn't read the small print, my claim was denied by a technicality. Nova made no effort to reach out to me explaining that my policy was invalid past the original 14 days. Although it was my fault for not being more diligent, I feel hurt by Nova for acting so disreputably. 

I have attached my original insurance policy to prove I am a genuine customer. I have the original invoice for my laptop, along with a letter from the repair shop. Nova have not asked for either of these. My advice would be to stay far, far away from this company.