DAYLIGHT ROBBERY...!!! Received an email from Nova Direct regarding breakdown cover due for automatic renewal. Searched online and found a new breakdown cover cheaper than Nova Direct with no excess fees and unlimited call outs. Wanted to cancel the automatic renewal when it expires but was told that i had to pay a fee to opt out of the automatic renewal process, they said it was in their terms and conditions (probably in small print). Therefore if you don’t pay them you are forced into automatic renewal every year...!!! So either way you still have to pay them whether you want to renew or not...!!! First time i’ve ever heard that you have to pay if you don’t want automatic renewal. I would avoid this company at all cost, when you first buy your cover with them, you don’t have an option to choose whether you want automatic renewal or not, you are just forced to accept the automatic renewal and when the time comes for renewal, where you don’t want to continue with them you have to pay them to opt out of the renewal process. So be warned, read everything before buying from Nova Direct otherwise you will regret it like i did. Customer Service was not helpful at all, they just want your money...!!! I contacted them twice and both times i was speaking with someone with a foreign accent. I would never ever use Nova Direct again for anything, as i learned my lesson. I would give it 0 rating if i could, 100% DAYLIGHT ROBBERY...!!!