SCAMMERS AVOID AVOID AVOID!!!!! Please use another company and trust the reviews on here. Worst experience with a company I have ever dealt with. Needed my car recovered to a garage whilst I was with them and they refused my claim as "my car was still able to move", my car would only drive at 1-2mph, white smoke coming out of exhaust continuously and a severe continuous engine rattle... apparently this doesn't count as a breakdown to Nova it's absolutely ridiculous. Ended up paying and organising a private recovery vehicle in this situation so was utterly pointless having this cover. Then to top it off to opt out of auto renewal of your policy they scam you 4.99 to just not renew with them, gladly paid this to never have to deal with these appalling scammers again. Never dealt with a company as poor as this, terrible customer service and don't even provide breakdown cover to their customers. Please avoid using this company and go with a reputable breakdown cover company.