Alex Morrison
Onequote direct auto renewed a policy on a vehicle I do not own any more. The vehicle was transferred into the name of another driver. I explained this and the told me I needed to pay the renewal fee. I said I wouldnt pay for a product that I have not requested or used. Oneqoute Direct where unhelpful and blamed the underwriters saying there was nothing they could do. 4 telephone calls later speaking with the underwriters, the customer service advisor and his manager and then to the debt collection agency CARS for a balance of £59.00 I have explained that this is borderline criminal and a gross waste of time and money for a situation that is straight forward common sense. Oneqoute direct have taken advantage of goverment legislation to auto renew and I wonder how many people fall for a product they no longer require and/ or a price hike in their premium. Oneqoute direct, you should be ashamed of yourselves and apply more common sense instead of using words like "terms and conditions" "balance remains out standing" - You will not push me into paying your auto renewal premium especially since I NO LONGER HAVE POSSESSION OF THE VEHICLE. This is like going to the store and finding out that you have been charged for a loaf of bread even when you didn't buy one and the store says, but you bought one last week and the government says you should have a balanced diet!!! ONEQOUTE DIRECT - You are masked robbers CARS Collection agency - You have no interest in the reasons why, you just want to collect by harassing me with telephone calls and letters! I WILL NOT PAY!!
7 years ago
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Onequote Direct has a 2.3 average rating from 105 reviews

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