Complete cowboys. They will stall setting up your account for any reason. they will ask for more documentation than any other company. If you don't provide one immediately, they will try and cancel your policy. they will cancel your policy without warning, depsite the finance company they use advising otherwise. They also tried to setup a recurring card payment AFTER my policy was cancelled, for the same amount as the regular Direct Debit. It was only after I noticed what they were doing that I realised I'd used them several years ago, and they'd tried a similar tactic then. It seems they're in the habit of cancelling policies extremely easily, and retaining the deposit. AVOID!