If I could I would give zero stars! I am extremely dissatisfied with the unprofessional service that I have received today at the store in Craigleith Retail Park in Edinburgh. My kitten was due to be castrated today and as per the instructions my kitten was not fed all night and was then taken to his appointment at 9am. After one hour and a half, I came to pick up my kitten only to find out that no procedure had been undertaken due to an emergency. Throughout this entire time, I was not notified about the situation, my kitten was locked in its travel cage, left without food and the appointment was not rescheduled. In fact, I was told that the next appointment was not available until the end of February! Absolutely shocking. If I had not purchased a PetPlan previosuly, I would never return to Pets at Home. AVOID!