I bought 'Ruff and Tuff' nibble and chew toy for my dog. It stated it was bite and durability tested and described as 'extra strong'. In less than 5 minutes my dog had bitten a lump off and swallowed it. I returned to the store immediately to be informed that they would not under any circumstances refund/replace or offer a credit note as it was the fault of the dog! Unreasonable store manager refused to speak to me after I had explained how unjust this decision was, and how they had ripped me off. Disgraceful customer service in the extreme. I have been a regular customer for many years and will never buy anything from them ever again. It is a disgrace!!