Title: Poor Service and No Response – Very Disappointed I took my dog to Pets at Home Groomers at St James Retail Park, Northampton on 2nd April 2025. The grooming was not done as requested, and I raised my concerns by email on 7th and again on 12th April. Both were completely ignored. It’s extremely disappointing to be met with total silence when trying to resolve an issue. I expected at least a basic level of customer service, but instead I’ve been left feeling ignored and undervalued. If you care about how your pet is treated — and expect any kind of follow-up when something goes wrong — I’d recommend going elsewhere. This experience has been nothing but frustrating from start to finish, and I will be taking it further.