Pets at home customer service is terrible. The items they delivered were poorly packaged so not a surprise the items came damage. They split my order and used 2 different couriers. While using their online chat to complain about the damage ( within 10 mins of my order arriving ) I got disconnected while waiting for the customer service representative to reply near the end of our conversation because they took so long to respond. Because of that my complaint got sent to the online investigation team and because my order came in multiple packages with different couriers they couldn’t work out which order came in which parcel so they said they can’t help me and I have to go my card company for a charge back. They are one of the more expensive pet shops you would think they have better customer service. Absolutely useless