Andover pets at home. I've been going for years. Spend a lot of money. The staff have always been wonderful. Until recently. A newish member of staff is extremely rude. I missed it this week but witnessed how she spoke to an elderly lady who was looking quite frail. You will have to queue over there. It's one queue. She served and looked up and said next. Completely overlooking the elderly lady who should have been next. It was just her over all rudeness. I have never known a single queue system at Andover. If it is now that. Politely tell people. I felt awful for the elderly lady. Shocking treatment. The girl that served me very clearly new and I ll leave it at that. The original staff are just lovely particularly the one with the pony tail and rose cheeks. Always perfectly smiling and helpful.