As a disabled customer with my husband as my carer , I was not allowed to enter the Durham Arniston store because they have a strict one person per family rule. This is despite the fact that I explained I could not shop on my own as I couldn’t carry purchases because I was using elbow crutches . I had to sit outside in the disabled space with the blue badge displayed while my husband went in, which was very upsetting and frustrating. There were only 3 customers in the store so plenty of space . All disabled customers need to be aware they will not be allowed to enter a store with one other person - that is their policy . This is despite their website claiming they do everything they can to help vulnerable customers - as long as they don’t try to shop there!