Hi, I bought a building and contents cover on the 4th of Aug, 2021. The site crashed the first time just when I was about to pay for the order. I called the call center and my call was answered by (I believe) David within 2 minutes. He sounded tired. He neither could explain why the site crashed nor he apologised for it. He took my details because he said all the agents were busy due to COVID (when are the companies going to stop using this as an acceptable excuse for unacceptable levels of service??? - it's been nearly 18 months now.) He promised a call back in an hour. A did get a call from the center and a few other calls from other agents. But, I had re-logged to the site and had completed the payment. I feel that my call could have been handled better and an assurance to look into the site crash should have been provided. Thanks.
1 year ago
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