Policy Expert Reviews

4.7 Rating 18,983 Reviews
96 %
of reviewers recommend Policy Expert
4.7
Based on 18,983 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Policy Expert Reviews

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

352-390, Silbury Boulevard, Milton Keynes
MK9 2AF

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Policy Expert 5 star review on 13th February 2023
Ewa
Policy Expert 5 star review on 29th January 2023
Paul I
Policy Expert 5 star review on 29th January 2023
Paul I
Policy Expert 5 star review on 8th December 2022
Kirsty
Policy Expert 5 star review on 25th November 2022
Rebecca
Policy Expert 5 star review on 11th June 2022
Stephen J
Policy Expert 5 star review on 9th March 2022
Anonymous
15
Anonymous
Anonymous  // 01/01/2019
There is no way Policy expert can claim to be Number 1 in home insurance.... On December 21st 2022. I had a water pipe in the Arctic freeze and burst, causing considerable damage.... I was just out of hospita after a second stroke and also have Rhumatoid Arthritis.......the date is now the 2nd of June 2023.. ..I went all through the cold winter with no electricity......for heating......noone cleared up the mess within the attic and hose ceilings and walls ....which were soaked.....I cleared it up all myself with great difficulty........The Insurance company Policy Expert were no help wha so ever ...it is now the 2nd of June and I still have no electrical lighting......I have pleaded for help from them but nothing.??.....I still have a lot more to report and will do....people out there please,please don't buy your home insurance policy from this company......I have cried...been ill .....and even looked at ending life especially during the cold period we had.....I live on my own and had to clean up etc myself .......you don't know what an Insurance company are like untill you need to claim.....this company is a terrible and should be ashamed of themselves.......please....Insure your property on another site.....cause if you insure with these people and need to claim you will regret it...please I don't want anybody to go through what I am going through....to claim help. Peter. TPEH00263706.
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Posted 1 day ago
used them for sometime now, always good service
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Posted 1 week ago
Sign up was quick and easy. Policy documents sent through promptly. Very pleased so far!
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Posted 1 week ago
Easy to navigate and everything available online to view. Renewal wasn't great but was able to reduce this after speaking to thek
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Posted 1 week ago
I set up my insurance over the phone, the person who handle my policy was very helpful and made everything very simple and straight forward
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Posted 1 week ago
got through without waiting too long and was soon dealt with
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Posted 2 weeks ago
Easy and simple to complete the form and instant results. Policy filled in and paid for within fifteen minutes
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Posted 2 weeks ago
The lady I spoke to was very helpful and answered all the questions I asked her.
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Posted 2 weeks ago
All extras inclusive and great value
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Posted 2 weeks ago
When talking to you you were interested in my questions I had and sorted them all out. You made me an offer that was good which made me want to stay with you.
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Posted 2 weeks ago
Value for money
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Posted 2 weeks ago
Not that good phoned to inform we had moved. No operative was there who could deal with house policy .I was promised a call back within 24 hrs .left it for 4 days then l made contact. Only then did we complete the renewal.
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Posted 2 weeks ago
Hello Mr Heath, Thank you for taking the time to leave us your review. Here at Policy Expert, we aim for a 5-star service within all areas of the business, therefore, we treat negative feedback very seriously. During this time, the New Business department was experiencing a high volume of calls, however, we're sorry for the inconvenience this had caused you. Although you gave us an alternative phone number, we understand that an agent tried to reach you on your landline, which is registered to your account. Please be assured that the relevant feedback will be passed on to the agent in question. If you do wish to discuss things further or if there's anything else we can help you with, please contact us at homereviews@policyexpert.co.uk. Thanks, Nisha
Posted 1 week ago
Halved my home insurance premium Very easy to complete application. customer service advisor was very helpful and polite.
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Posted 2 weeks ago
Brilliant price and service
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Posted 2 weeks ago
Nice and easy process
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Posted 2 weeks ago
Signing up was really easy, had no issues so far & by far the best price home insurance.
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Posted 2 weeks ago
Delt with my query in a professional manner.
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Posted 2 weeks ago
Very reasonable price. Beat previous insurer by over £100 for the same cover
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Posted 2 weeks ago
Policy Expert was quick and easy to use, and prices were the best on any comparison website.
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Posted 3 weeks ago
Very competitive price for the product offered and an easy process online to complete the details for the policy required.
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Posted 3 weeks ago
Policy Expert is rated 4.7 based on 18,983 reviews