Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 19,893 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 19,893 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 13th February 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to change home insurance to benefit address”

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Posted 5 hours ago

“Easy to use.”

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Posted 3 days ago

“Excellent service ,very polite agents”

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Posted 4 days ago

“Very easy to see exactly what is covered and tailor the insurance for my needs. Quick and simple to book”

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Posted 4 days ago

“Firstly the website was easy to use and arrange a quote, secondly the pricing is very competative and good cover and lastly I spoke to your advisor Jemma who was very well informed and professional answering all my questions.”

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Posted 4 days ago

“As a new customer I found the policy application customer friendly with everything fully explained, the adviser Swagat was very helpful & ensured I was happy to proceed.”

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Posted 4 days ago

“Policy was comprehensive and process was straightforward, just the price it keeps going up last year was £45 cheaper but that seems to be the market.”

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Posted 4 days ago

“Easy to navigate and execute”

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Posted 5 days ago

“Very easy to fill in application and ,as it should be ,very detailed . Quick to complete and easy to follow and when required make a decision Would recommend the Policy Expert and solid cover at a competitive price”

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Posted 6 days ago

“Straight forward, therefore quick and easy to sort out online. 👍”

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Posted 6 days ago

“Simple to get a quote which was really competitive and which took effect immediately. Highly recommend this Company”

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Posted 6 days ago

“The process of getting my insurance was very easy. The form filling was clear and concise. All in all a pleasing experience.”

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Posted 1 week ago

“We have silver star home insurance including boiler and plumbing cover. We had a leak flooding the bathroom, so I made a claim. Because the leaking pipe wasn't visible because it was boxed in,I was told that accessibility was also an issue and therefore I would have to go through the home insurance division. The division said that the excess would be £650.00 to fix the leak! We're in our 80s and this caused us a great deal of stress. How can you impose such a ridiculously high excess? In comparison my £10,000 car has an acceptable £300 excess. Although I cancelled the claim, you sent me an email to say the claim was going ahead. Unbelievable.”

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Posted 1 week ago

Hello Tony, Thanks for taking the time to leave us your review. After speaking with Trinity Claims, we understand that there wasn’t any damage to the building and that your main concern was just getting the leak repaired. Please note, the excess for Escape of Water claims is higher than your standard excess because of the type of claim it is. It seems Trinity didn’t send an email to confirm the claim was logged—this might have come from the Home Emergency department instead. I’m really sorry for any confusion or inconvenience this has caused. If there's anything else we can help you with, please get in touch at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 1 day ago

“Best Value quote for 2024/25. Website very easy to navigate. The whole process was a pleasure.”

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Posted 1 week ago

“Used from a comparison site, didn't go through straight away. I can't say much as I've only just taken out a policy yesterday, so far ok & reasonable price”

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Posted 1 week ago

“Really easy to sort the policy. Documents with us quickly.”

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Posted 1 week ago

“Clear and straightforward process. Easy to understand the instructions and price extremely competitive.”

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Posted 1 week ago

“Policy expert is top of the list for easy access and proven insurance companies. Highly recommend.”

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Posted 1 week ago

“Really competitive price and great customer service.”

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Posted 1 week ago

“Very straight forward to do and a very reasonable price too.”

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Posted 1 week ago

Policy Expert is rated 4.7 based on 19,893 reviews