Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called to ask some questions about taking out the policy and the customer services representative was really helpful and answered all my queries”

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Posted 2 months ago

“Simple to use. Straight forward. Great price.”

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Posted 2 months ago

“The scam company auto renewed my policy and took the payment. When I noticed and asked to cancel well before the policy starts, the company still insists to charge GBP15 cancellation fee. It hasn't even reached 14 days cooling off period yet. What a rip off.”

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Posted 2 months ago

Hello, Thanks for taking the time to leave your review. Just to clarify, there is normally a £15 cancellation fee if a policy is cancelled within 14 days. However, we can see that this fee wasn’t applied to your policy. If there’s anything else we can help with, please don’t hesitate to reach out at homereviews@policyexpert.co.uk. Thanks again, Nisha

Posted 2 months ago

“Really easy to get a competitive quote. Easy & quick to speak to an actual person and update quote to meet my requirements.”

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Posted 2 months ago

“Quick and easy”

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Posted 2 months ago

“A good, competitive price, with the quote locked to enable us to compare other options. And then an easy process to complete, and take out the policy online.”

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Posted 2 months ago

“Although it wasn't said on the comparison website that arranging my policy on the phone would cost me extra, the young man I spoke to when I rang Policy Expert made that clear to me and was very good in everything else. So I then arranged online and saved some serious money. Good that I could make a call though rather than be forced to do everything online.”

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Posted 2 months ago

“I found your website easy to use and the one query I had was dealt with on the phone quickly and efficiently”

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Posted 2 months ago

“Have used policy expert before but never had to claim,so proof of the pudding is in the eating,hopefully not so”

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Posted 2 months ago

“Found the site very easy to use. With all the items of interest to be being accessible and understandable”

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Posted 2 months ago

“Excellent easy to navigate system”

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Posted 2 months ago

“Website very easy to use. Price of insurance very competitive.”

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Posted 2 months ago

“Simple to use and great prices!”

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Posted 2 months ago

“Quick and easy and helpful comparison between covers”

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Posted 2 months ago

“First time buying insurance by internet, and it all worked!”

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Posted 2 months ago

“A great policy. The best current rates avaliable.”

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Posted 2 months ago

“Simple questions, easy to understand”

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Posted 2 months ago

“Sticky and nasty when one refuses to renew Be warned.”

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Posted 2 months ago

Hello Patricia Thanks for taking the time to leave us your review. We believe it's important for our customers to have plenty of time to review their policy before it renews. That's why we send out a renewal invitation 30 days before your policy renewal date along with renewal reminders. We understand that our renewals team have opted you out of automatic renewal so your policy will end on it's expiry date. If you wish to discuss things further or if there's anything else we can help you with, please get in touch at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 2 months ago

“Great price and easily navigated through website very pleased 😀”

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Posted 2 months ago

“Very reliable and cheap in the market with alot of extras including in the price”

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Posted 2 months ago

Policy Expert is rated 4.7 based on 20,405 reviews