Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,073 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,073 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have previously used Policy Expert on line its easy to complete and the prices are very competative. Will definateley recommend to friens & Family.”

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Posted 1 month ago

“Product is very well priced and website accessible”

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Posted 1 month ago

“The Home Insurance Policy was easy to set-up and was good value, so I was initially very satisfied and would have given 5 stars..BUT 10 weeks after the insurance started my hearing was tested and I started wearing hearing aids (from Boots). I went to add them, as a named item, onto my insurance policy, only to disappointingly find out that the maximum value for hearing aids with Policy Expert is only £5000 (so £2500 per hearing aid) yet the cost to replace mine singly would be £2795 so, after a long and frustrating web chat, Policy Expert declined to insure them, so I have had to insure them separately elsewhere. If you have, or might have, hearing aids BEWARE unless you are getting the cheaper ones! Hopefully, Policy Expert will increase the maximum value of Hearing Aids to £6000 over the next year to take into account the next generation AI-enabled hearing aids.”

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Posted 1 month ago

“Had to ring a couple of times after applying on-line (I’m a dinosaur and had a few problems!) On both occasions I spoke to very helpful advisers who were very re-assuring and took the stress out of the procedure! Overall was surprised at how much more reasonable the cost of the same insurance cover was than that quoted for renewal by my previous company of many years”

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Posted 1 month ago

“Very reasonable however used first time”

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Posted 1 month ago

“It was really transparent and easy to setup with really competitive prices.”

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Posted 1 month ago

“Easy website to interact with, the price of insurance for the levels of cover you want are very good.”

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Posted 1 month ago

“Great service help when I had a blip with computer”

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Posted 1 month ago

“Slick and simple to access with clear options to move forward. No effort needed to navigate and the prices are super comparative. A real no-brainer!”

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Posted 1 month ago

“Website was easy to navigate and good value”

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Posted 1 month ago

“Best price for my cover needs and easy to buy.”

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Posted 1 month ago

“Superbly knowledgeable and patient agent who answered the phone immediately. What's more, she knew her way round the computer system so could steer me through the various screens without looking. The policy confirmation also came through be email before we ended the call. Excellent service all round.”

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Posted 1 month ago

“Competitive price, clear and easy to use website and helpful information available”

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Posted 1 month ago

“Excellent service, very easy to organise. Hoping the service continues!”

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Posted 1 month ago

“I got good deal from policy expert home insurance company”

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Posted 1 month ago

“Easy to complete and great price. Much better than other providers.”

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Posted 1 month ago

“Clear and concise.”

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Posted 1 month ago

“Great customer service, fair price in comparison to other companies”

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Posted 1 month ago

“It was very easy to take out home and contents insurance with Expert Policy, and it was signfiicantly cheaper than the renewal quote from my previous provider. Fortunately, I haven't had the experience of needing to make a claim so I can't comment on how painful that may, or may not, be!”

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Posted 1 month ago

“It was very easy to take out home and buildings insurance with Policy Expert, and significantly cheaper for the same level of cover offered in my renewal from the previous provider. Fortunately, I haven't had any experience of needing to make a claim so can't comment on how painful that may, or may not, be in the event it is required!”

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Posted 1 month ago

Policy Expert is rated 4.7 based on 20,073 reviews