Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was easy to complete the questionnaire and get a price for the insurance we needed”

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Posted 2 months ago

“Quick and easy to arrange on line”

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Posted 2 months ago

“Simple process and offering excellent value”

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Posted 2 months ago

“The policy offered best value amongst the multiple quotes. The policy was very quick and easy to set up. Looks like good value for money but as with any insurance, you will ever know if you need to claim. So far the best of the bunch!”

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Posted 2 months ago

“Getting home & contents insurance was very straightforward, the site was easy to use.”

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Posted 2 months ago

“Very easy to navigate you way through to get the right policy which suits your needs”

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Posted 2 months ago

“Seemless process to get covered and get to the cover items. Nice easy option to adjust excesses at bottom of quote. Not too pishy with extra options. All in all a great experoence!”

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Posted 2 months ago

“My first Insurance with this comany, taking out the policy online was simple and very clear as well as a quick process. The price was extremely competitive as well. I haven't chosen 5 stars simply because I have no experince of issues or claims. I am sure I won't have, but I don't think you can give 5 stars without a full end to end experience”

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Posted 2 months ago

“very impressed with the website got what i wanted no fuss”

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Posted 2 months ago

“Competitive price and easy to navigate terms and payment.”

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Posted 2 months ago

“Competitive quote, efficient and speedy completion of transaction”

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Posted 2 months ago

“Very easy to use on line”

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Posted 2 months ago

“First time I’ve taken apicy out with policy expert. Was a very easy experience. Got everything I need plus a few things that were not that important but covered anyway. Great price hopefully great product. But if I don’t have to find out over the course of the year then win win. Cheers”

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Posted 2 months ago

“Very helpful”

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Posted 2 months ago

“Easy to get a quote and great value.”

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Posted 2 months ago

“Good & efficient”

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Posted 2 months ago

“Easy to understand.”

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Posted 2 months ago

“We thought it was very good value and our friends recommended it”

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Posted 2 months ago

“Straightforward website to use and user friendly. And very competitively priced. Policy docs available instantly, so very pleased with the purchasing process.”

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Posted 2 months ago

“Absolutely sham company with terrible customer service and no honour. Got a quote from them for a price I was happy with so I locked it and saved the details of the quote reference. A day and a half later I researched the quote with the provided reference number to find the price increased £100. Contracted customer service who said they see the price has changed but nothing they can do? Is this company ran by idiots or just scam artists, What's the point of a quote if you're not honouring the prices or even locking them in but instead just changing them randomly. Do you understand what a quote is??”

Helpful Report

Posted 2 months ago

Hello Jake Thanks for taking the time to share your feedback. I'm sorry to hear this has happened. We'd like the opportunity to look into the concerns you have raised but unfortunately, we're unable to locate your policy with the details provided in your review. If you could please get in touch at homereviews@policyexpert.co.uk, we'll pick this up right away. Thanks, Nisha Thanks, Nisha

Posted 2 months ago

Policy Expert is rated 4.7 based on 20,405 reviews