I was disappointed to find that after paying for additional cover for boiler repairs/ maintenance in my policy and after my boiler breaking down, I found out it was basically useless. I was told that the boiler had to have been serviced within a certain time frame and as I was just outside of that, I couldn’t use it. It is misleading to offer such a policy to customers for them to then realise that when they actually need it, they can’t use it. It seems very unfair. I had to then pay additional costs to have my boiler repaired by another company.
7 months ago
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