Appalling service from policy expert. Unbeknownst to me I had a crack in the base of my shower tray, causing extensive water damage to the room beneath including collapsed plaster board, damage to walls and a host of individual items. I put a claim in with policy expert and a surveyor attended my property. He said the policy only covered 'track and trace' and that the policy would not cover repairing the source of the leak. He informed me that the only thing I could claim for was to have the plaster board replaced and plastered, an estimated cost of £800. The excess for water damage on the policy is £700. I have extensive damage to my property, I need a new shower tray installing, bathroom tiles and flooring made good, new plaster board, plastering and decorating and policy expert are offering me £100. Absolutely disgusting customer service and a con of a policy. Having left my review of policy expert on another site I was contacted by the company, their response was not consistent with what occurred, so I can now add 'dishonest' to my list of complaints.