Paid for insurance two weeks before it was due to start. After payment Policy Expert asked for: Copies of mine and wife's driving licence, a utility bill, mine and my wife's driving records from the dvla and the vehicle V5 document. Something to do with a random identity fraud check I was told? I am unable to supply the photo card licence for myself as it has my previous address on it and still needs changing. (we have just moved house) Simpler for me to cancel the insurance and buy elsewhere for which they are charging me a £30 cancellation fee and refuse to waive it. Not sure what I've done to these guys (the call center staff were sound tbf) but I'm now £30 down and all I want is to insure my car like I have been for the past thirty odd years. Why?? Update: A reply online telling me how they understand it can be frustrating having to pay a cancellation fee. It's not frustrating guys, it's painful. I work over three hours for £30. I'm done.