Full disclosure, I'm not sure who is to blame here, Policy Expert or Trinity Claims, but as I pay my money to PE I have filed under them. We have had a claim ongoing with PE, via Trinity Claims for an escape of water on the 16th December 22. We had initial problems getting through to them, which in hindsight was understandable due to the number of water leaks in our area, however we are now over 4 weeks on from the leak and we have not been able to do a single repair due to delays in getting the settlement paid. We have had a settlement figure from the building surveyor since the 11th January, a settlement figure on the carpets since 9th January, and we advised on the remaining damages on the 9th also. We were advised the final figures would be with us in "the next few days" - it is now the 17th January with no follow up since. I have also submitted invoices for dehumidifiers that I sourced myself. I had settlement on the second invoice I submitted on the 12th January, but no payment for the invoice uploaded on the 4th January. Also waiting on settlement for emergency works, and energy usage while running the dehumidifiers, submitted 30th December and 9th January respectively. I also took a call from Jonathan at Trinity on the 9th January and advised he would be starting to release settlements imminently. As noted previous, the only settlement we had since that call was for an invoice I submitted afterwards. Also still sitting with ripped up carpet at our front door 4 weeks after the event, despite being told this would be collected within 48 hours. On top of all this, we have saturated loft insulation still in the loft space which we need specialist access to remove and replace. This still being in place is resulting in black mould creeping into our babies room, which puts the room completely out of use. Advised this would dealt with, but over a week later no communication at all. All in all a bit of a shambles. No consistency, unable to get a response (despite assurances of a response within 2 hours on their Online Portal), no payments despite settlement's being agreed for over a week. I rarely write negative reviews as I appreciate the stresses and pressures everyone is under and I like to give the benefit of the doubt, but this situation is beyond a joke now.