Although very enthusiastic and appeared polite tie call handler who rang rushed me even when I explained I couldn't go that fast. Whilst I appreciate you beat other quotes I wanted to double check what was part of policy after confusion when I joined you last year and your third party claim company failed to even come out to see my broken boiler controls despite me then paying extra for emergency. Although you refunded the emergency part it left sour taste so took a lot to go back with you. Price was attractive but I am very concerned how helpful you'd really be if I had a claim ever. You call handler rushed me a lot and at times didn't listen to some things which worries me since signing up again - do you really take customer care seriously? You rang me after I emailed to ask you didn't auto renew. That conversation lead to a better price than the insurer I had in mind by a lot. I've never ever claimed.