i have a claim going through. the only way you can make any contact to discuss any issues is through the portal. it is really irritating. There is no sense of urgency you just get fobbed off with a lowball cash settlement or put into the hands of their own surveyors and contractors with lead times in excess of 6/8 weeks and that's just to get something moving. customer services is absolutely diabolical. put through on the phone got told they couldn't hear me and to ring back,hey presto they've all gone home, how convenient. i definitely won't be recommending or renewing ever again. oh and be aware people what you pay this year they will double and some next year. avoid this company