Monies were taken out of my bank account some 4 days prior to renewal without my permission. I'd already found a cheaper alternative with improved benefits and lower excesses so emailed PolicyExpert in advance of renewal requesting that my bank account be re-credited. Seven days later and three days past renewal date and I'm still to have the decency of a response despite further chasers by email and telephone with copious time spent in a queue. I'm loathe to take out insurance with another carrier lest I never get a response or monies returned. Put simply, this is theft. Terrible company that appear to transact business on an automated basis with no service ethic.