Keep away from this POLICY EXPERT. During the stormy weather at the beginning of the year the roof on our outhouse got severely damaged meaning the walls, ceiling and the flooring are wrecked. After making a claim they arranged for their claims adjuster to come and check out the damage. After he cancelled several appointments he eventually turned up and took several photos and even commented on the severity of the damage and said someone would be in touch with me soon to let me know the outcome of the claim. After waiting a couple a couple of weeks and not hearing anything back i decided to contact them. Their response was to say that they aren't going to cover the claim. I have been with this insurance company for many years, what an absolute waste of time and money. They say you only find out how good and insurance company is after making a claim, well i can tell you this insurance company is completely and utterly useless so don't waste your time and money on this company go elsewhere.