I am very disappointed in Policy Experts handling of our case. They've caused quite substantial undue stress, underpaid on my claim as far as I'd argue, despite having reasonable and substantial evidence of what the values are, and this is for a no fault incident. The initial call was fine, but when the claim began progressing it became increasingly more difficult, the demands became unreasonable, and I was treated as though I was some kind of aggressor, which felt incredibly unfair with the circumstances. My injury during the incident had clearly somewhat impaired my judgement, but when I asked for the courtesy car to remain for an additional 48 hours, they told me that I would be footing the bill, despite not being contactable on a Saturday for me to be advised what I should do. I asked to speak to someone more senior, as the initial call handler was being obstructive and the number of complaints I had was growing. She rather impolitely and unprofessionally told me where to go if I thought I was going to speak to someone senior. They're a budget insurance companies for people who provide a poor value for money service when you need them. I regret trying to make a saving by insuring with them.