Absolutely disappointing experience with Policy Expert home emergency insurance. I lodged a home emergency claim on 16th January, and despite numerous follow-ups since 17th January, my claim is still at the initial stage. Their plumber visited the same day but has yet to submit the report which is an unacceptable delay that highlights their poor processes and lack of urgency. This was supposed to be a home emergency cover, yet the service provided has been abysmal. It feels like customers are left to suffer due to Policy Expert and their sub-contractors' faulty system and sub-par arrangements. There’s no transparency, no updates, and no accountability. If there’s anything I can do to expedite my claim, I will gladly do it, but honestly, it should not be my responsibility to chase them for weeks on end just to get basic repairs done. My kitchen remains non-functional, and I’m left wondering how much longer this “indefinite process” will drag on. This is far from the service one expects from a company claiming to provide emergency cover. Extremely disappointed!