Policy was easy to set up but when I didn't want to renew due to increased fee's (which cannot be done via email), I had to call. I waited for 10 mins to speak with someone (I did press the option to not renew), when I said I didn't want to renew and cancel my policy, I was told he was passing me onto someone. Another 10 mins later I spoke to a woman who asked for all my details and read me terms and conditions in full, then after about 5 mins with her she said she couldn't help me and had to pass me onto someone else. I held on for about 7 mins then my mobile went and someone said that the call drop yet I could still hear the hold music. So 32 mins on my phone. The other person then again asked me for all my information again as well as reading the T&C's. Glad I didn't have to make a claim how poor an experience would this be if I can't just simply stop my renewal. Not Happy and unlikely to use this company again in the future due to this poor experience.