1st, Great price for Home & Buildings Insurnace. Hasle free when buying a policy. 2nd, Absolutely the most shocking customer service I have ever dealt with. When claiming for a burst water pipe,they use a 3rd party company to deal with claims,there cost for phone calls is horrendous,when ringing they answer automatic then leave you on hold for 15 minutes,then pass you around like a ping pong ball before being dealt with by the correct department. When allocated a claims handler they don't even give you the ext number so you can call back more efficiently. Trying to deal with a issue with my home has been so stressful,I have had to pay for the repairs myself as I'm still awaiting a phone call from there claims department. I strongly suggest buying Insurance from a major long lasting company. This company should not be allowed to trade in my strong opinion. I will be taking this company to small claims court for my money back for my repairs. Still awaiting the claims handler to contact me after 3 weeks. STAY AWAY FROM THIS COMPANY. Rude,incompetent,cow boy's!!! PAY THE EXTRA FOR GOOD SERVICE.