This is my third year running with Policy Expert. (I have yet to make a claim.) Renewing is easy as it is done automatically. (I don't actually like auto-renewal. I know it helps some people as not everyone can remember to renew a policy, but I do and if I decide to choose another insurer, it means I have to remember to cancel the auto-renewal on this one as well as take out a new policy. I know this also annoys many of my friends and family.) However, the auto renewal this year added another service which I didn't have last year and didn't require this year. So three weeks before renewal, I logged in to my account and cancelled that bit just in case I chose to stay with Policy Expert. .............. But it doesn't cancel that the add-on service, unless you at the same time, agree to renew and pay straight away, or cancel completely........ Unless you do either of those, the auto-renewal remains the same as set by Policy Expert and not what you have changed it to. Worse still, five days before my renewal date, I still hadn't decided whether to stay with Policy Expert, but I received an email saying the policy had been renewed, money had been taken from my account, including for the added service that I had tried to cancel........... I telephoned Policy Expert. They were very helpful and polite and made the appropriate alterations............. But it should never have had to come to that. Adding on extras and taking money early is a big NO! NO!............. Come on Policy Expert, you can do better than that and unless there is a big change in this system next year, I won't be renewing.