I rang up to give a new card number for renewal. I made it clear that there were NO changes necessary. In spite of this I had to suffer 15 mins of going through the details at my expense. Had the card number been correct the renewal would have gone through automatically. He then wasted more of my time by trying to sell me further products which I had already said NO changes. If this is the way your staff are trained to act I suggest you retrain them to prevent them wasting time. No changes MEANS No changes. I hope this is helpful, however I will switch the policy if it happens again. T J Maguire