It is bad enough that insurance companies automatically renew policies rather than let the customer decide if they want to renew but now you renew it a week before it even expires! This resulted in me having a policy I didn't want and a charge on my credit card because I dared to leave it until a few days before the policy expired. If you must auto renew why can you not wait until the policy actually expires until you renew and take payment? Also why can you not offer me your best price upfront? When I phoned up a discount was applied and home emergency cover given for free but I shouldn't have to phone I should get your best price straight away. This is all designed to rip off customers who don't shop around or haggle with companies.