Like the majority of people writing a review on here, we were drawn to go with this provider due to much lower quote for "APPARENTLY" similar cover to previous insurer. Unfortunately, today, we had cause to call them in relation to a water leak outside the property. VERY unhelpful, NOT covered under the policy for this apparently (even though the policy is supposed to cover this type of claim up to £10,000) , they promised to call back by 3pm today............... NOTHING! In future, would use any other insurance company but this one! No wonder they are cheap! You get what you pay for and their policy is not worth the paper it's printed on!!!! DO NOT USE THIS COMPANY!!!!!!