I have been with policy expert now for a number of years and although I have never made a claim so cannot comment on that side, I have contacted them numerous times to change details or renew and have always found the customer service to be of a very high standard. From short queuing times to courteous and helpful staff. Unfortunately though policy expert massively let themselves down this time. I am moving home and contacted them to give details about the house and was given a very best quote of £251. I declined this, went on a comparison site and got a deal with policy expert for £181. Totally not acceptable to have such little thought for loyalty.